Introduction

Our SAAS-based logistics platform is committed to providing exceptional service to our corporate clients and transporters. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of our services. Please read this policy carefully to understand your rights and obligations.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Service Not Delivered: If the service you purchased was not delivered due to a fault on our end, you are entitled to a full refund.
  • Service Not as Described: If the service provided does not match the description or specifications as outlined in the contract, you are eligible for a refund.
  • Technical Issues: If technical issues on our platform prevent you from using the service, you may request a refund.
  • Cancellation within Cooling-Off Period: If you cancel the service within the cooling-off period (usually 14 days from the date of purchase), you are entitled to a full refund, provided the service has not been used.

Non-Refundable Conditions

Certain conditions do not qualify for a refund:

  • Change of Mind: Refunds are not provided for a change of mind after the purchase.
  • Partial Use: If you have partially used the service, you may not be eligible for a full refund.
  • Outside Cooling-Off Period: Requests for refunds made after the cooling-off period are generally not accepted unless specified otherwise in the contract.

Refund Request Process

To request a refund, follow these steps:

  1. Contact Support: Reach out to our customer support team via email or phone with your order details and the reason for the refund request.
  2. Submit Documentation: Provide any necessary documentation to support your refund request, such as screenshots or transaction details.
  3. Review and Approval: Our team will review your request and notify you of the approval or rejection of your refund within 7-10 business days.
  4. Processing Refund: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 business days.

Cancellation Policy

We understand that plans change, and you may need to cancel your service. Our cancellation policy is as follows:

Cancellation by the User
  • Prior to Service Start: If you cancel the service before it starts, you are eligible for a full refund.
  • After Service Start: If you cancel the service after it has started but within the cooling-off period, you may receive a prorated refund for the unused portion of the service.
  • Subscription Services: For subscription-based services, you can cancel at any time. Your subscription will remain active until the end of the current billing cycle, and no further charges will be applied.
Cancellation by the Company

We reserve the right to cancel your service under the following circumstances:

  • Breach of Terms: If you violate our terms of service or any applicable laws, we may cancel your service without notice.
  • Non-Payment: If payment is not received within the specified timeframe, we may suspend or cancel your service.
  • Fraudulent Activity: If any fraudulent activity is detected, your service will be immediately terminated.

Refund and Cancellation for Corporate Clients

Corporate clients have specific terms and conditions for refunds and cancellations:

  • Contractual Agreements: Refunds and cancellations for corporate clients will be governed by the terms outlined in the contract.
  • Volume Discounts: Any refunds for services purchased with volume discounts will be adjusted accordingly.
  • Service Level Agreements (SLAs): Refunds related to SLA breaches will be handled as per the agreement terms.

Refund and Cancellation for Transporters

Transporters using our platform have the following conditions:

  • Subscription Plans: Refunds for subscription plans will follow the standard refund policy.
  • Ad-Hoc Services: Refunds for ad-hoc services will be reviewed on a case-by-case basis.

Dispute Resolution

If you disagree with our refund or cancellation decision, you can escalate the matter:

  1. Submit a Dispute: Contact our customer support with detailed information about the dispute.
  2. Mediation: We will attempt to resolve the dispute through mediation within 30 days.
  3. Arbitration: If mediation fails, the dispute may be resolved through binding arbitration as per the terms outlined in your contract.

Changes to Policy

We reserve the right to update or modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

Contact Information

For any questions or concerns about this Refund and Cancellation Policy, please contact us:
Smart 24×7 Response Services Pvt. Ltd
10, Gulmohar Marg, DLF City, Phase-2, Gurugram, Haryana, India, 122002.
Email: info@smart24x7.com

Thank you for choosing our SAAS-based logistics platform. We are committed to providing you with the best possible service and support.