Privacy Policy

Privacy Policy

Last Updated: 03 Feb 2025

This Privacy Policy explains how Smart24x7 Response Services Pvt. Ltd. (“we,” “us,” or “our”) collects, uses, and safeguards the personal information of visitors (“you” or “your”) to our Software as a Service (SAAS) website and mobile application. We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our services, you agree to the terms and conditions of this Privacy Policy.

Information We Collect

1.1 Personal Information

We may collect personal information that you provide voluntarily when you interact with our website or mobile application. This may include your name, email address, phone number, and any other information you choose to provide.

1.2 Usage Data

We may also collect non-personal information about your visit to our website or mobile application, including but not limited to your IP address, browser type, operating system, referring website, and pages visited. We use this information to analyze trends, administer our services, track user activities, and gather demographic information for aggregate use.

1.3 User Location Data

When using our mobile application, we may collect and process your real-time location data via GPS, Wi-Fi, or cellular network signals. This data is used to provide location-based services such as cab tracking, shuttle services, and emergency response services. You can enable or disable location tracking at any time through your mobile device settings.

1.4 User Contact Information

With your permission, we may access your contact list to facilitate emergency services, quick dialing of support numbers, and enabling certain features that require user contacts. We do not share or sell this data to third parties.

Use of Information

2.1 Personal Information

We may use the personal information we collect to:

  • Provide and improve our SAAS services;

  • Respond to your inquiries or requests;

  • Send you administrative information such as confirmations, technical notices, updates, and security alerts;

  • Communicate with you about our products, services, and promotions, unless you opt out.

2.2 Usage and Location Data

We may use non-personal information, such as usage data and location data, for various purposes, including:

  • Enhancing the user experience;

  • Providing real-time tracking for security and transportation services;

  • Monitoring and optimizing app functionality and performance.

User Permissions and Consent

By using our mobile application, you explicitly grant permission for the following:

  • Location Access: To provide location-based services such as emergency response, ride tracking, and navigation assistance.

  • Contact Access: To facilitate emergency calls and enable quick access to pre-approved contacts.

  • Device Permissions: Including camera access for QR code scanning, microphone access for emergency voice recordings, and storage access for caching necessary files.

These permissions are requested at the time of installation or feature activation. You have the right to manage or revoke permissions through your device settings.

Sharing of Information

3.1 Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided that they agree to keep this information confidential.

3.2 Legal Requirements

We may disclose your personal information if required by law or in the good faith belief that such action is necessary to:

  • Comply with legal obligations;

  • Protect and defend our rights or property;

  • Investigate or prevent fraud;

  • Protect the personal safety of our users or the public.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information held by us may be transferred to the acquiring entity.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access, update, or correct your personal information;

  • Opt-out of receiving promotional communications from us;

  • Request the deletion of your personal information, subject to certain legal obligations.

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

Third-Party Links

Our website or mobile application may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to read the privacy policies of those websites before providing any personal information.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Smart24x7 Response Services Pvt. Ltd.
10, Gulmohar Marg, DLF City, Phase-2, Gurugram, Haryana, India, 122002.
Email: support@smart24x7.com
Phone: +91-XXXXXXXXXX